We Look After Each Other
Please do not attend the PsycheLife clinic if symptoms of illness are present, a family member or close contact has COVID-19, or one has been tested for COVID-19. If cancellation is within 24 hours but you can provide evidence of transmissible or sudden medical illness, we will waiver the cancellation fee.
We request that you let us know as soon as possible if you have tested positive to COVID-19 and have recently attended the clinic.
If a staff member is confirmed to have COVID-19, the clinic will close. Counselling and therapy sessions will be moved to telehealth if feasible. Management will inform all clients who have recent contact with the staff member.
Personal Protective Measures
Psychelife adheres to current government guidelines, which include:
All staff and clients including children eight years and older, are required to wear masks unless they have a legal exemption. Masks are available at the clinic when you come to your counselling or assessment session, if you do not have your own. This is in line with the current guidance on allied health settings 28 February 2022, https://www.coronavirus.vic.gov.au/face-masks-when-wear-face-mask
At times, masks might be removed for enunciation purposes.
Where possible, all work which can be undertaken remotely and via Telehealth, will be done so.
Assessments deemed critical can be provided face-to-face.
PsycheLife requests that clients contact by text message or email when they arrive and wait in their car, in order to minimise the number of people in the clinic at any time.
All staff on site are vaccinated as per government requirements for health professionals.
Proof of vaccination is required for any person five years and older attending the clinic in person. This is to reduce risk to staff and other clients on site, some of whom are vulnerable to the impacts of disease.
Unvaccinated clients can discuss their options for consultation, which may include telehealth services, or a walk outside, although this may not be suitable for all clients.
Hygiene & Environmental Measures
Hand sanitiser, surface disinfectant and paper towel are available at the entrance/exit of the building, in consulting rooms, bathrooms and at the reception area.
High touch surfaces such as the reception desk, door handles and consulting rooms are cleaned after use.
Payment and signature are only processed online. Clients are encouraged to bring their own pen, although spares will be available.
Each room has air conditioning and a window which is opened to enhance airflow.